Last updated: October 1, 2026
This Privacy Policy explains how Water Damage Restoration Oakland CA (“we”, “us”, “our”) collects, uses and shares information when you visit this website, call our phone number or submit a request. We are a free referral and lead generation service. We connect people who need water damage help with independent restoration companies. We do not perform restoration work.
Information we collect
- Information you give us. When you fill in a form, we collect details such as your name, phone number, email address, street address or zip code, and a description of the water damage, including any photos or notes you choose to add.
- Phone call information. When you call our number, we and our call tracking provider may collect your phone number, the date, time and length of the call, your general location based on the number, and a recording of the call where allowed by law. Calls may be recorded for quality and to confirm requests.
- Information collected automatically. Like most websites, we and our service providers collect technical data such as your IP address, browser type, device type, pages viewed, referring website and the time of your visit, using cookies, pixels and similar tools.
How we use information
- To connect you with an independent restoration company that can respond to your request.
- To route, record and review calls, and to confirm that a request was delivered.
- To run, secure and improve the website, and to understand which pages and ads are useful.
- To follow up about your request, and to meet legal obligations.
How we share information
Sharing your information is how our service works. When you call or submit a request, you ask us to share your details so someone can help you. We share information with:
- Independent restoration companies and lead partners who receive your request so they can contact you, give an estimate and provide service. They may pay us for referrals. Each company uses your information under its own privacy policy.
- Service providers who help us run the site and phone line, such as hosting, call tracking and call routing, analytics, and our third-party form provider, which collects and delivers form submissions.
- Legal and safety reasons, when required by law, court order or to protect rights, property or safety.
- A business transfer, if this website or business is sold or merged.
Cookies, analytics and maps
We use cookies and similar tools for basic site functions, analytics and call tracking, which can show a different phone number to measure which pages lead to calls. Pages with maps use embedded Google Maps, and Google may set its own cookies and collect data under the Google Privacy Policy. Most browsers let you block or delete cookies. Some parts of the site may not work as well if you do.
Your California privacy rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you rights over your personal information, including the right to:
- Know what personal information we collect, use and share, and get a copy of it.
- Ask us to delete or correct your personal information, with some legal exceptions.
- Opt out of the “sale” or “sharing” of your personal information. Because restoration companies and lead partners may pay us for referrals, sending them your request may count as a sale under California law. You can opt out at any time, but we may then be unable to connect you with a company.
- Limit the use of sensitive personal information. We do not ask for sensitive personal information.
- Not be treated differently for using these rights.
Categories collected in the last 12 months: identifiers (name, phone, email, address), service request details, call recordings, and internet activity. Sources: you, your device and our service providers. To use your rights, call (925) 298-0440 and say you have a privacy request. We will verify your request using information you already gave us and respond within the time the law requires. An authorized agent may make a request for you with your written permission.
Data retention and security
We keep information only as long as needed to handle requests, keep business records and meet legal duties. We use reasonable safeguards, but no website or phone system is fully secure.
Children
This site is meant for adults. We do not knowingly collect information from children under 16.
Changes to this policy
We may update this policy. The date at the top shows the latest version. Using the site after a change means you accept the updated policy.
Contact us
For privacy questions or requests, call (925) 298-0440. See also our Terms of Use.